Shipping Policy

Thank you for choosing NJ Event Fusion. This Shipping Policy explains how we manage the dispatch and delivery of physical products purchased through our online shop, such as merchandise or promotional items (if applicable).

1. Shipping Timeline

All physical items ordered through our product store are dispatched within 3 to 7 business days from the date of payment confirmation.

2. Serviceable Locations

• We ship to major cities and towns across India.
• If your location is non-serviceable, we will notify you to arrange alternatives or issue a refund.

3. Shipping Charges

• Shipping charges may vary based on the delivery address and will be confirmed manually by the courier agent.
• Additional charges may apply for express delivery or remote locations as per courier service policies.

4. Tracking & Notifications

Once your order is dispatched, we will provide a tracking ID via email or WhatsApp so you can monitor delivery status.

5. Delays & Exceptions

• Delays may occur due to holidays, weather conditions, or courier operational issues.
• We are not responsible for delays due to incorrect addresses or failed delivery attempts by the courier.

6. Event Bookings

Note: Stall bookings, event-related services, or physical kits for events are not processed via Razorpay. These are handled offline or through direct contact and are not covered under this policy.

7. Assistance

For any shipping-related queries, please contact us at info@njevents.com quoting your order ID.

Last updated: June 25, 2025